Legal and policies

The rules for using Lilka, how we look after your data, and who to contact. Written in plain English, so you know what you’re agreeing to.

Last updated 5 October 2026

Draft for review. Fill in the highlighted details and have a solicitor check this page before Lilka takes real bookings or payments.

Policies

The agreement for everyone who books, buys tickets or browses on Lilka.

What personal data we collect, why, who sees it, how long we keep it and your rights.

The few cookies and browser storage items Lilka needs to work. No ads or tracking.

What happens when you cancel, or when an event is cancelled or moved.

What can be listed on Lilka, how to report an event and what happens next.

How accessible Lilka is, known gaps and how to tell us about a problem.

Checks, licences, payouts and data rules for anyone hosting events or taking bookings.

Help with a booking or ordercontact@lilka.co.uk

Report a security problemsecurity@lilka.co.uk